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“We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience,” Facebook tweeted about 30 minutes after the first reports of the outage. Security experts said the disruption could be the result of an internal mistake, though sabotage by an insider would be theoretically possible.ĭNS allows web addresses to take users to their destinations.Ī similar outage at cloud company Akamai Technologies Inc took down multiple websites in July.Īn outside hack was viewed as less likely.Ī massive denial-of-service attack that could overwhelm one of the world’s most popular sites would require either coordination among powerful criminal groups or a very innovative technique, security experts said.įacebook acknowledged users were having trouble accessing its apps but did not provide any specifics about the nature of the problem or how many were affected by the outage. They were on track for their worst day in nearly a year, amid a broader selloff in technology stocks on Monday.įacebook was inaccessible because users were not being directed to the correct place by the Domain Name System.įacebook itself controls the relevant settings, suggesting the problem was an internal one. Shares of Facebook, which has nearly 2 billion daily active users, opened lower after the weekend whistleblower report and slipped further to trade down 5.3% in afternoon trading on Monday. On Sunday, a whistleblower accused Facebook of repeatedly prioritizing profit over clamping down on hate speech and misinformation. The outage began around noon Eastern time (1600 GMT) and service had yet to be restored more than four hours later.
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On Tuesday she will testify before a Senate subcommittee in a hearing titled "Protecting Kids Online", about the company's research into Instagram's effect on the mental health of young users.Facebook, Instagram and WhatsApp went offline for users across the globe, the social media giant said on Monday, as hours later it scrambled to restore the services after being hit by one of its longest outages. The disruption comes the day after an interview with a former Facebook employee who leaked documents about the company.įrances Haugen told CBS News on Sunday that the company had prioritised "growth over safety". Several other tech companies, including Reddit and Twitter, poked fun at the social media giant's predicament - prompting responses from the affected apps. A disruption in 2019 left Facebook and its other apps mostly inaccessible across the world for more than 14 hours. Some people also reported problems using Facebook's virtual reality headset platform, Oculus, and apps that require Facebook logins were affected, including Pokémon Go.Īn outage of this scale for such a long time is rare. Zuckerberg has apologised to those affected by the outage.
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However, the real number of people affected is much higher: more than 3.5 billion people use Facebook, Messenger, Instagram and Whatsapp.Īccording to the business website Fortune, it also cost Facebook founder Mark Zuckerberg an estimated $6bn (£4.4bn) at one point as shares plummeted. In a statement, Facebook said that the faulty configuration change affected the company's internal tools and systems which complicated attempts to resolve the problem.ĭowndetector, which tracks outages, said some 10.6 million problem reports around the world. Sheera Frenkel, the New York Times' technology reporter, told the Today programme part of the reason it took so long to fix was that "the people trying to figure out what this problem was couldn't even physically get into the building" to work out what had gone wrong. The services were down from about 16:00 GMT until around 22:00 on Monday. But the company said there was "no evidence that user data was compromised". It blamed an internal technical issue, which not only affected Facebook's services but reportedly also employees' work passes and email. 5: Social media services Facebook, WhatsApp and Instagram are back up and running after an outage that lasted almost six hours, Facebook says.